Deliver the next generation of customer experiences with automated and chat communications with SMS - all from within Console Cloud.
Book a demoConsistent and personalised SMS is the secret sauce helping agencies to improve their performance, such as reducing their average arrears to under 4 days. Save time and reduce the back and forth with automated SMS, and also manage your SMS like email.
Whether you just need to get in touch with one tenant or contact your entire rent roll, SMS makes it easy for you to get your message across.
You know your clients best - that’s why your automated communications will be anything but robotic, with customisable templates and scheduling to maintain your authentic connection.
Communication Workflows
SMS communications are embedded within the workflows, with the ability to manage manual replies and record communication history.
Arrears made easy
Choose which tenants receive their automated SMS arrear notices for the best timing in a simple workflow.
Keep in touch
Make it easy for tenants, owners and creditors to reply to your messages using mail merge fields with all your details.
You probably are already aware, but communication on the go is a huge part of the modern world with technology at our fingertips pretty much at all times. Getting in contact with those you need to can be more effective sending SMS as it reaches directly to a contacts phone (which is no doubt likely near them), which means your important message is likely to get seen and actioned.
SMS driven arrears workflow can save up to 40% of your time, you can reduce follow up with tenants for arrears, and you can quickly and easily reach large amounts of contacts when you need to.
You can certainly do that, if you have automated SMS turned on in your Arrears workflow you can choose to turn this off on an individual level. You also have options to turn on SMS sending after an email, to follow up with tenants and reduce arrears. This can be set for all tenants, or by enabling or disabling this feature.
Please note that in your Inspections workflow, a reminder SMS cannot be turned off on an individual level but will only be sent to tenants where an entry notice has been sent.
You can go to your Communications icon at the top right of your Cloud screen and filter your communications by SMS, and this view will give you a full list of all SMS sent.